A good customer service experience is important for every small business no matter the industry. Having a small business is challenging enough and the customer service experience has a substantial influence on the success of a business. When it comes to customer service, consistency is key for building trust. Keep in mind that trust takes time to build, and one bad experience can ruin that trust, so again, consistency is key. A consistent positive experience ensures that cust

Just like a doctor evaluates an individual’s health by studying data from various tests that are conducted and then uses it to make informed decisions about the way forward, an organisation’s financial health is determined by studying its financial data and then using this information to make decisions about the future of the organisation. Financial data encompasses a vast amount of information, however, not all numbers are necessary when making key decisions. Three key numbe