As a business and business owner, it is important that you are accessible to your clients/ customers. We live in a world where clients expect things to happen 'yesterday.' If a client calls, someone should be available to answer. If they send an email or reach out via social media, someone should respond fairly quickly. The demand for businesses to be available and accessible is increasing more and more. Every business needs to have the necessary infrastructure to deal with t
Without clients, there is no business. How do you connect with your existing clients and ensure that you are offering them the best possible service? When was the last time you sent a survey or personally made a call to a client and asked for feedback? To ensure that you don't run the risk of losing your client because someone else is offering something better, always stay in communication to find out what they need. Once your business scales, it can be a challenge to stay co
We have an amazing opportunity in the 21st century and that is the use of technology in our businesses. I had this thought after I met with a client over Skype on Wednesday morning and it was as if we were in the same room! Distance is no longer an issue when serving clients, because of tools like Skype, email, WhatsApp, etc. Technology can also be used to streamline processes in your business and provides incredible opportunities for all those who embrace it. I would advise
Your team can make or break your organization. It is important that they are continuously developing, so that your business progresses. If you don't have a team, ensure that you are always developing. Some may ask- "What if I develop my team and they leave?" The response to that would be a quote by Henry Ford: "The only thing worse than training your employees and having them leave is not training them and having them stay." There are other ways to solve the "leaving problem"
Every business needs some form of reporting... you need to know what's going on in your business. Monthly management accounts, annual financial statements, social media impressions, etc. As a business owner, you and your management team need to have numbers that you track on a weekly, monthly and yearly basis. You need numbers to make decisions. Without information, you are simply guessing about the best way forward. Think carefully about what metrics matter to your business