The importance of accessibility/ availability
As a business and business owner, it is important that you are accessible to your clients/ customers. We live in a world where clients expect things to happen 'yesterday.' If a client calls, someone should be available to answer. If they send an email or reach out via social media, someone should respond fairly quickly. The demand for businesses to be available and accessible is increasing more and more. Every business needs to have the necessary infrastructure to deal with t